What the heck have NTL/Virgin done now - well they've given our home number to some new customer. What a complete shower of idiots! So we apologise to anyone trying to reach us at home but please use our mobile numbers until I blog that we have our original number back!
After a long phone call to customer services - nothing changed in our predicament - we were going to have to wait until the 11th before they could get an engineer out to fix it. In the mean time any calls I make would be on the other customers bill and vice versa.
So kick butt, I emailed 2 MD of Customer Service's explaining what had happened. An hour later I got an email from one of the Directors Assistants saying that she was passing this onto his team. Later on that afternoon I got another call from Michaela, who is the VP's assistant, saying that she is speaking to an area manager and was was hoping to get this problem fixed within the next 24 hours. She also agreed waiting 2 weeks was just ridiculous. We're still waiting...
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